Frequently Asked Questions
Mental Health Services Offered at Thriveworks
Does Thriveworks offer online counseling sessions?
Absolutely. We offer both telephone counseling and video counseling sessions to clients who prefer online to in-person appointments. You can call us to schedule or book an online counseling session here.
Does Thriveworks offer psychiatry services like medication management?
Yes, we do! Some, but not all of our locations offer psychiatric/medication management services. You can read more about our psychiatry services including which locations offer it here.
Does Thriveworks offer couples therapy?
Yes, we do! Couples therapy is one of our most sought-after services. We have couples therapists, marriage counselors, and other relationship experts on staff who can help clients improve their relationships.
Does Thriveworks offer child therapy?
Yes, we do! In offices where we have trained child therapists on staff, we provide child (and teen) therapy services. To check availability at the location nearest you, find your local Thriveworks counseling office phone number here.
How is Thriveworks different from other counseling practices?
Thriveworks offers premium counseling and psychiatry services in person and online. On a mission to help people live happy and successful lives, we built our practice around our clients’ needs: We accept insurance and have affordable self-pay rates, offer sessions within 3-5 days of scheduling to new clients, hire only the top 4% of providers, and offer full 50-60 minute sessions. In addition, 97% of sessions begin on time or early, calls to our support team are answered in under a minute, our offices are custom-designed for client comfort, and more.
Our Counselors, Psychologists, & Other Providers
How does Thriveworks recruit excellent providers?
It’s not easy, but it starts with creating an environment and career path where counselors can truly thrive. Also, we’re always on the lookout for exceptional providers, hiring only the top 4% of counselors and psychiatrists. Learn more about employment at Thriveworks here.
What is a Clinical Social Worker (LCSW or LICSW)?
A Licensed Clinical Social Worker is a masters- or PhD-level licensed mental health professional who is qualified to perform a variety of services related to assessing, diagnosing, treating, and preventing mental health disorders as well as other disturbances to one’s wellbeing. Depending on the state of licensure, a licensed professional might be designated a Licensed Clinical Social Worker (LCSW) or Licensed Independent Clinical Social Worker (LICSW). View the Licensed Clinical Social Workers at your local office here, and then visit your local office’s “Our Counselors” page.
What is a Licensed Marriage and Family Therapist (LMFT)?
A Licensed Marriage and Family Therapist (LMFT) is a licensed mental health professional with training and experience in helping both married couples / domestic partners and families to overcome difficult challenges. These professionals can treat mental health problems and also address family system and relationship problems, and they are trained to help client’s improve relationship/family dynamics. To view the Licensed Marriage and Family Therapists at your local office, call us or search for your local office here and then visit your office’s “Our Counselors” page.
Can I pick the therapist I would like to work with myself?
Absolutely! We want your sessions to be successful and will tailor them to your needs. You can review our provider profiles online or you can give us a call and we’ll offer guidance based on specialties and certifications.
What is a professional counselor, LPC, LCPC, LPCC, LMHC?
A professional counselor is a masters- or PhD-level mental health professional who is approved by a state licensure board to diagnose and treat mental health disorders. For example, a professional counselor might help a client overcome depression or anxiety. In addition, a professional counselor can help clients with non-medical issues, like helping a couple better communicate and thereby improve their relationship. The exact name of a professional counselor’s license can vary by state but some of the most common are: Licensed Mental Health Counselor (LMHC), Licensed Professional Counselor (LPC), Licensed Clinical Professional Counselor (LCPC), and Licensed Professional Clinical Counselor (LPCC).
What is a Licensed Psychologist?
Licensed Psychologists are highly trained mental health professionals who conduct counseling and therapy/psychotherapy sessions with clients. Licensing requirements vary by state, but typically to be a Licensed Psychologist one must earn a doctorate in psychology (PhD or PsyD), complete 2-3 years of post-graduate training in the diagnosis and treatment of psychological disorders, and meet other rigorous qualifications to become licensed in the specific state in which he or she will practice. To view the Licensed Psychologists at your local office, call us or search your local office here and then visit your office’s “Our Counselors” page.
Insurance and Payment at Thriveworks
Does Thriveworks accept insurance?
Yes, we do! We accept many major insurance plans including Blue Cross, Anthem, Optum, United, Aetna, Cigna, Humana, and many others. This can vary by location and by provider. To view what insurance plans your local office accepts, call us or search for your local office here and then view each provider’s list of insurances.
How can I change my billing/payment method?
To ensure the privacy and security of your information, updating your payment or billing on your account can be achieved via a quick call to our scheduling specialists. Our team is available from Monday-Friday 7am-9:30pm, Saturday 7am-6pm, and Sunday 8am-5pm EST.
What if I’m not satisfied with the care I receive?
First, we want to try to make it right! If it’s not a good fit with your provider, we can connect you with a new provider who is a good fit. If we’re not meeting your needs from a customer service perspective, we want to fix that too.
What is the cost per session for individual, couples, and family therapy?
The cost per session for any type of therapy is dependent on your payment method, your insurance plan, your location, and additional factors. Our scheduling specialists are happy to provide you with all the details you need to make the best decisions for you and your family.
Does Thriveworks accept Medicaid?
No, Thriveworks is not able to provide services to individuals covered by Medicaid. Instead, we recommend that you contact Medicaid directly for assistance.
Does Thriveworks accept Magellan?
Beginning March 15, 2023, Thriveworks will no longer be in network with Magellan in the majority of states – we will only be in network with Magellan in California. In Delaware, New Jersey, and Pennsylvania, some client plans may have coverage transitioned to Independence Blue Cross as of 2023, and may be able to continue their care.
Those insured by Magellan can choose to work with our clinicians by using self-pay or out-of-network (OON) benefits if available to them. In addition, impacted clients can continue seeing their Thriveworks provider by switching to self-pay or using any out-of-network (OON) benefits they may have. They may also choose to discontinue services, in which case our support team and clinicians are here to help transition care and provide referral options for other mental health care providers in the area.
